Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at : info@entrepotlagrange.com. Please note that returns must be sent to the following address: 6777 Place Pascal Gagnon  Montreal H1P 2V8

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at info@entrepotlagrange.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions and non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@entrepotlagrange.com.

To initiate a return, you can contact us at : info@entrepotlagrange.com. Please note that returns must be sent to the following address: 6777 Place Pascal Gagnon  Montreal H1P 2V8